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Operations Overview

ABC Bank PLC · All Locations · updated a few seconds ago

View reports

2 active critical incidents

S24-2026-00481, S24-2026-00476 — review status and SLA position.

Review incidents
Open tickets
142
vs last week
SLA compliance
94%1.5
30-day rolling
Critical incidents
21
active P1
Assets at risk
234
warning or critical health
Pending approvals
2
৳ 310,000 total value
Contracts expiring
1
within 30 days

Ticket volume — created vs resolved

Last 8 weeks
  • Created
  • Resolved

SLA compliance trend

Open tickets by priority

Tickets by category

Asset health

  • Healthy118
  • Warning17
  • Critical6
  • Retired9

Critical & high-priority incidents

All tickets
S24-2026-00481P1 · Critical

RAID controller predictive failure on core banking server

Head Office Data Center · Md. Rahim Hasan

AssignedAt Risk
S24-2026-00476P1 · Critical

Data center UPS String 1 on bypass — battery fault

Head Office Data Center · Md. Rahim Hasan

Waiting ApprovalBreached

Awaiting your approval

View all
QuotationPending

Full battery pack replacement for Data Center UPS String 1 (DC-PWR-001), including capacitor health check and disposal of old batteries.

৳ 2,14,00013h ago
PartsPending

Standby replacement controller for the primary SAN (DC-STG-001) to hold on site while Dell completes root-cause analysis.

৳ 96,00018h ago

Contracts expiring soon

Security Appliance Support Contract

SecureNet BD · expires 30 Sep 2026 (17 days)

Expiring Soon

Recent activity

Md. Rahim Hasan updated ticket assessment S24-2026-00481

6 days ago

System submitted warranty claim to dell WC-2026-0042

6 days ago

Servicing24 Dispatch assigned engineer S24-2026-00481

6 days ago

Nasir Uddin viewed approval APR-2026-0311

6 days ago

Md. Rahim Hasan raised quotation Q-2026-0311

7 days ago

Sabbir Ahmed login attempt (account not yet activated) auth

7 days ago