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End User Device Care (Legacy)

S24/AMC/2024/003 · Servicing24 Limited · Labour Only

Expired

SLA terms

PriorityResponseResolution
p24 hours1 business day
p31 business day3 business days
p42 business days5 business days

Included services

  • On-site break-fix labour for laptops and desktops
  • Software reimaging
  • Peripheral troubleshooting

Exclusions

  • All parts and components
  • Data recovery
  • Devices older than 6 years

Overview

Contract value৳ 7,20,000
Covered assets540
Locations6
PM visits / year0
SLA compliance92%
Start01 Jul 2024
End30 Jun 2025
RemainingExpired

Ticket allowance

588 used of 60098%