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SLA Management

Contracted service levels across all active agreements.

Data Center Infrastructure AMC

Servicing24 Limited · 96% compliance
PriorityResponse targetResolution target
p130 minutes4 hours
p21 hour8 hours
p34 hours2 business days
p41 business day5 business days

Network & Branch Connectivity AMC

Servicing24 Limited · 97% compliance
PriorityResponse targetResolution target
p130 minutes6 hours
p21 hour8 hours
p34 hours2 business days
p41 business day5 business days

Security Appliance Support Contract

SecureNet BD · 88% compliance
PriorityResponse targetResolution target
p11 hour8 hours
p22 hours12 hours
p31 business day3 business days
p42 business days7 business days