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Security Appliance Support Contract

S24/AMC/2025/009 · SecureNet BD · Non-Comprehensive

Expiring Soon

SLA terms

PriorityResponseResolution
p11 hour8 hours
p22 hours12 hours
p31 business day3 business days
p42 business days7 business days

Included services

  • FortiGate policy and firmware support
  • Security incident assistance
  • Annual rule-base review

Exclusions

  • Hardware replacement (billed separately)
  • Third-party integrations
  • Penetration testing

Overview

Contract value৳ 9,60,000
Covered assets8
Locations4
PM visits / year2
SLA compliance88%
Start01 Oct 2025
End30 Sep 2026
Remaining17 days

Ticket allowance

39 used of 4881%