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Data Center Infrastructure AMC

S24/AMC/2026/014 · Servicing24 Limited · Comprehensive

Active

SLA terms

Priority	Response	Resolution
p1	30 minutes	4 hours
p2	1 hour	8 hours
p3	4 hours	2 business days
p4	1 business day	5 business days

Included services

24×7 remote and on-site support
Quarterly preventive maintenance
Spare parts pool for servers, storage and power
Firmware and patch management
Priority engineer dispatch

Exclusions

Consumables and media
Physical relocation of equipment
Software licensing costs
Accidental or environmental damage

Overview

Contract value৳ 42,00,000

Covered assets214

Locations2

PM visits / year4

SLA compliance96%

Start01 Jan 2026

End31 Dec 2026

Remaining109 days

Ticket allowance

118 used of 24049%