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Network & Branch Connectivity AMC

S24/AMC/2026/021 · Servicing24 Limited · Comprehensive

Active

SLA terms

Priority	Response	Resolution
p1	30 minutes	6 hours
p2	1 hour	8 hours
p3	4 hours	2 business days
p4	1 business day	5 business days

Included services

Managed switching, routing and wireless support
Semi-annual preventive maintenance
Configuration backup and restore
RMA coordination with Cisco

Exclusions

Structured cabling changes
ISP circuit faults
New site deployments

Overview

Contract value৳ 18,50,000

Covered assets96

Locations6

PM visits / year2

SLA compliance97%

Start01 Mar 2026

End28 Feb 2027

Remaining168 days

Ticket allowance

41 used of 12034%