S24-2026-00455 · opened 06 Sep 2026, 05:40 AM · Network Incident
Priority
Status
SLA
Channel
Staff report Wi-Fi disconnects every few minutes near the customer service desks.
Business impact
Tablet-based account opening interrupted; staff falling back to wired desktops.
Affected users
12
Contact person
Ayesha Siddiqua
Escalation level
L0
Ticket created
06 Sep 2026, 05:40 AM · Ayesha Siddiqua
Remote check — AP power budget suspect
06 Sep 2026, 06:30 AM · Farhana Akter
Site visit scheduled for 08 Sep
06 Sep 2026, 07:00 AM · Servicing24 Dispatch
Gulshan Branch
Farhana Akter
Network Engineer
Servicing24 Limited
+880 1811 660231
farhana.akter@servicing24.com
Rating 4.7 / 5