SLA Tracking

Live response and resolution position for every active ticket.

30-day compliance

94%

At risk now

1

Breached

1

Compliance trend

Active tickets

Ticket	Priority	Response	Resolution target	Remaining	State	Vendor
S24-2026-00481	P1 · Critical	15 min / 30 min	4 hours	1h 42m	At Risk	Servicing24 Limited
S24-2026-00479	P2 · High	14 min / 1 hour	8 hours	6h 10m	On Track	SecureNet BD
S24-2026-00476	P1 · Critical	18 min / 30 min	4 hours	Breached 11h ago	Breached	Servicing24 Limited
S24-2026-00471	P2 · High	33 min / 1 hour	3 days	1d 4h	On Track	Dell Technologies
S24-2026-00455	P3 · Medium	50 min / 4 hours	2 days	1d 2h	On Track	Servicing24 Limited