S24-2026-00460 · opened 28 Aug 2026, 04:00 AM · Hardware Failure
Priority
Status
SLA
Channel
HPE DL360 Gen10 (CTG-SRV-006) reporting predictive failure on physical disk in bay 4. Array still optimal.
Business impact
Regional file services at risk if a second disk fails before rebuild.
Affected users
60
Contact person
Rezaul Karim
Escalation level
L0
Root cause
Age-related wear on a 6-year-old SAS disk. Server is out of OEM warranty; covered under AMC.
Action taken
Replaced disk in bay 4 from AMC spares pool. Array rebuilt successfully in 3h 40m. Recommended server refresh planning given age and EOL status.
| Part | Qty | Unit cost | Total |
|---|---|---|---|
| 1.2 TB 10K SAS 12G SFF | 1 | ৳ 22,000 | ৳ 22,000 |
Ticket created
28 Aug 2026, 04:00 AM · Rezaul Karim
Disk replaced from AMC spares
29 Aug 2026, 07:00 AM · Md. Rahim Hasan
Rebuild complete, verified
29 Aug 2026, 11:00 AM · Md. Rahim Hasan
Closed
30 Aug 2026, 06:00 AM · Rezaul Karim
Chattogram Branch
Md. Rahim Hasan
Senior Infrastructure Engineer
Servicing24 Limited
+880 1711 204512
rahim.hasan@servicing24.com
Rating 4.8 / 5