S24-2026-00468 · opened 04 Sep 2026, 03:30 AM · Hardware Failure
Priority
Status
SLA
Channel
HP EliteBook 840 G9 (GUL-EUC-221) will not power on. No LED activity on AC. Branch Manager unable to work.
Business impact
One senior branch user fully down.
Affected users
1
Contact person
Ayesha Siddiqua
Escalation level
L0
Root cause
Failed battery preventing power-on with a marginal AC adapter.
Action taken
Replaced internal battery (in warranty) and supplied a new 65W USB-C adapter. Verified charge cycle and BIOS health.
| Part | Qty | Unit cost | Total |
|---|---|---|---|
| HP EliteBook 840 G9 Battery | 1 | ৳ 9,800 | ৳ 9,800 |
Ticket created
04 Sep 2026, 03:30 AM · Ayesha Siddiqua
Engineer dispatched
04 Sep 2026, 04:15 AM · Servicing24 Dispatch
On site, diagnosis complete
04 Sep 2026, 07:40 AM · Tanvir Ahmed
Battery replaced, device verified
04 Sep 2026, 09:05 AM · Tanvir Ahmed
Resolved — pending client confirmation
04 Sep 2026, 09:10 AM · System
Gulshan Branch
Tanvir Ahmed
Field Support Engineer
Servicing24 Limited
+880 1912 771043
tanvir.ahmed@servicing24.com
Rating 4.5 / 5