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Primary SAN reporting elevated latency on Controller B

S24-2026-00471 · opened 05 Sep 2026, 05:05 AM · Performance

Priority

P2 · High

Status

In Progress

SLA

On Track

Channel

remote

Dell PowerVault ME4024 (DC-STG-001) Controller B is intermittently reporting high I/O latency. Failover to Controller A resolves it temporarily.

Business impact

Backend batch jobs running slower than SLA. No user-facing outage yet.

Affected users

120

Contact person

Farhan Chowdhury

Escalation level

L0

Activity timeline

  1. Ticket created

    05 Sep 2026, 05:05 AM · Farhan Chowdhury

  2. Acknowledged

    05 Sep 2026, 05:38 AM · Servicing24 NOC

  3. Dell case 5-88231 opened

    05 Sep 2026, 07:00 AM · Sadia Rahman

  4. Log bundle uploaded to Dell

    06 Sep 2026, 08:20 AM · Sadia Rahman

SLA

Response target05 Sep 2026, 06:05 AM
Responded05 Sep 2026, 05:38 AM
Resolution target08 Sep 2026, 05:05 AM
Current stateOn Track

Affected asset

Primary SAN Array — Dell PowerVault ME4024

Head Office Data Center

Assigned engineer

Sadia Rahman

Storage Specialist

Servicing24 Limited

+880 1611 338890

sadia.rahman@servicing24.com

Rating 4.9 / 5