S24-2026-00476 · opened 06 Sep 2026, 10:22 AM · Hardware Failure
Priority
Status
SLA
Channel
APC Smart-UPS SRT 10kVA (DC-PWR-001) has transferred to internal bypass after reporting a battery string fault. No redundancy on this rack row until resolved.
Business impact
Loss of UPS protection for one data center rack row. A mains event would cause an immediate outage.
Affected users
1,800
Contact person
Nasir Uddin
Escalation level
L2
Both external battery packs are past service life and holding under 20% capacity. Unit is out of warranty. Recommend full battery pack replacement (2 units) plus a capacitor health check. Quotation submitted for approval.
| Part | Qty | Unit cost | Total |
|---|---|---|---|
| APC SRT192BP Battery Pack | 2 | ৳ 96,000 | ৳ 1,92,000 |
Ticket created
06 Sep 2026, 10:22 AM · Nasir Uddin
Engineer on site
06 Sep 2026, 12:05 PM · Md. Rahim Hasan
Assessment completed, quotation raised
06 Sep 2026, 01:40 PM · Md. Rahim Hasan
Awaiting client approval on quotation Q-2026-0311
06 Sep 2026, 01:45 PM · System
Nasir Uddin · IT Manager · 07 Sep 2026, 01:10 AM
Reviewing the quotation with Finance this morning. Please stage the parts so we can act immediately on approval.
Head Office Data Center
Md. Rahim Hasan
Senior Infrastructure Engineer
Servicing24 Limited
+880 1711 204512
rahim.hasan@servicing24.com
Rating 4.8 / 5