S24-2026-00479 · opened 07 Sep 2026, 01:58 AM · Network Incident
Priority
Status
SLA
Channel
The FortiGate 200F HA pair failed over to the secondary unit at 07:52. Primary unit is up but session pickup showed a 40-second interruption to internet-facing services.
Business impact
Brief interruption to online banking and card authorization traffic. Currently stable on secondary.
Affected users
900
Contact person
Farhan Chowdhury
Escalation level
L0
Ticket created
07 Sep 2026, 01:58 AM · Farhan Chowdhury
Acknowledged
07 Sep 2026, 02:12 AM · SecureNet BD
Log review started
07 Sep 2026, 02:30 AM · Imran Kabir
Head Office Data Center
Imran Kabir
Security Engineer
SecureNet BD
+880 1533 902114
imran.kabir@servicing24.com
Rating 4.6 / 5