S24-2026-00481 · opened 07 Sep 2026, 02:18 AM · Hardware Failure
Priority
Status
SLA
Channel
The PERC H740P RAID controller on the core banking application server (DC-SRV-001) is reporting a predictive failure. Write-back cache has been disabled automatically and array performance has degraded. Immediate assessment required to prevent an unplanned outage of the core banking platform.
Business impact
Core banking transaction processing is running on a degraded array. A controller failure would take the primary application node offline.
Affected users
1,800
Contact person
Nasir Uddin
Escalation level
L1
Remote diagnostics confirm controller battery healthy but ROC temperature alarms and correctable ECC errors trending upward. Recommend controller replacement under Dell ProSupport Plus with 4-hour mission-critical response.
Ticket created via monitoring alert
07 Sep 2026, 02:18 AM · Monitoring
Auto-triaged as P1 — Critical
07 Sep 2026, 02:19 AM · System
Acknowledged by Servicing24 NOC
07 Sep 2026, 02:33 AM · Servicing24 NOC
Engineer assigned — Md. Rahim Hasan
07 Sep 2026, 02:41 AM · Servicing24 Dispatch
Remote assessment completed
07 Sep 2026, 03:04 AM · Md. Rahim Hasan
Md. Rahim Hasan · Senior Infrastructure Engineer · 07 Sep 2026, 03:05 AM
En route to the data center with a spare H740P. ETA 45 minutes. Please keep the change window open.
Head Office Data Center
Md. Rahim Hasan
Senior Infrastructure Engineer
Servicing24 Limited
+880 1711 204512
rahim.hasan@servicing24.com
Rating 4.8 / 5